Development of Active Enterprise Data Warehouse
As part of the client’s post-merger integration plans, the Retail Market Business Units desired a single enterprise data warehousing system, combined with multiple data marts and views, ...
Development of Marketing Campaign Management Application
The client’s call center operations group sought to enhance the ability of its representatives in targeting marketing campaigns to specific customer segments and to increase overall efficiency and throughput of the call center process...
Design/Development of National Sales Tracking System
The client’s national retail sales group desired a centralized, web-enabled tracking and reporting system to provide 33,000 national sales representatives access to detailed sales information and other customer account information on a national level.
Data Purging and Performance Tuning
Client required a data purging effort to eliminate three years of historic insurance data. In addition performance of the system was slow...
Development of Call Management Tools
The client’s call center operations group sought to enhance the ability of its representatives in targeting marketing campaigns to specific customer segments and to increase overall efficiency and throughput...
Integration/Implementation of a Single Sign On Architecture
The client instituted a company-wide initiative to provide secure access to line of business intranet and customer-facing sites through ubiquitous single sign-on architecture.
Design/Development of Customer Activated Repair Services System
The client’s repair operations group desired an automated system to allow for voice-activated initiation by customers to book repair tickets, provide repair detail and track assignments.
Design/Development of Operations Voice Portal (OVP)
This application is aimed at providing an alternative way of accessing frame responders present in all CO's (central offices), initially in New Jersey and subsequently in all regions within United States.
Design/Development of Call Center Transformation
Client needs included the transformation of a 285-person provisioning center into a national DSL commercial installation support and repair call center while improving the operation personnel utilization and processes.
Pinnacle’s Contributes to Strategic Voice-Over-IP Initiatives
Pinnacle’s project teams integrated the Voice over IP data into a TeradataTM Enterprise Data Warehouse and provided reporting capabilities to Client’s retail marketing group.