Master Service Agreement (MSA)

Pinnacle Group

A contract that settles most details and expectations for two parties. The contract states what each group has to do to honor its end of the bargain. It also outlines which services apply in the master service agreement. In general, a MSA details confidentiality, delivery requirements, dispute resolution, geographic locations, intellectual property rights, limitations of liability, and payment terms, venue of law, warranties, and work standards.