RECENT CASE STUDIES

Succeeding in Year 1 vs. 10-Year Incumbents 
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the business, combined with their goals for improved quality, responsiveness, and diversity led them on…
Featured image for “Succeeding in Year 1 vs. 10-Year Incumbents ”

RECENT CASE STUDIES

Succeeding in Year 1 vs. 10-Year Incumbents 
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the business, combined with their goals for improved quality, responsiveness, and diversity led them on…
Featured image for “Succeeding in Year 1 vs. 10-Year Incumbents ”
Featured image for “Succeeding in Year 1 vs. 10-Year Incumbents ”
Succeeding in Year 1 vs. 10-Year Incumbents 
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Optimizing Your MSP Program While Growing Diverse Spend ”
Optimizing Your MSP Program While Growing Diverse Spend 
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy Over a Decade”
100% Supplier Payment Accuracy Over a Decade
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Freelancer Management in the Communications & Media Sector”
Freelancer Management in the Communications & Media Sector
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Leading Insurance Provider Sought Transformative MSP Outcome”
Leading Insurance Provider Sought Transformative MSP Outcome
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Global Platform Solution in the Communications Industry”
Global Platform Solution in the Communications Industry
Professional Services
A global leader in delivering innovative communications and technology solutions had a mission “to give humans the ability to do more in this world.” However, disparate systems and processes grew increasingly complex with each merger and acquisition. An end-to-end integrated global platform solution was required to drive ongoing operational excellence.
Featured image for “Digital Transformation in the Healthcare Industry”
Digital Transformation in the Healthcare Industry
Professional Services
  |  
Talent
One of the oldest and largest independent physicians associations had an opportunity to simplify and automate key member services to lower costs and improve revenue. The credentialing process, a core product offering, entailed recurring background checks and credentials verification for each physician member.
Featured image for “Data Migration in the Airline Industry”
Data Migration in the Airline Industry
Professional Services
A leading airline undertook a large data migration project involving various MRO systems such as Maxi Merlin (WIZARD), Trax and Maintenix. The project also required aircraft part transfers between legacy MRO systems and Maintenix.
Featured image for “Transitioning from a Legacy MSP/VMS Relationship”
Transitioning from a Legacy MSP/VMS Relationship
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Driving Cost Savings While Maintaining Quality and Responsiveness”
Driving Cost Savings While Maintaining Quality and Responsiveness
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Growing and Expanding Diverse Supplier Spend”
Growing and Expanding Diverse Supplier Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “Transforming and Accelerating Internal Hiring”
Transforming and Accelerating Internal Hiring
Direct Hire
  |  
RPO
A large media firm needed to significantly grow its internal technology group. Their internal efforts to date, coupled with various search firm engagements, had yielded minimal results to date, putting them well behind their internal hiring targets.
Featured image for “Becoming the #1 overall supplier in only 3 Quarters”
Becoming the #1 overall supplier in only 3 Quarters
IT Staffing
A large banking organization sought to broaden its diversity footprint and overall diverse spend as part of a CEO-led initiative. The program was performing effectively, with strong internal management, a rationalized supply base, and effective supplier performance management. There were no major concerns aside from the diversity spend initiative.
Featured image for “International Program Expansion”
International Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Placing Senior IT Talent in a Return to Work Environment”
Placing Senior IT Talent in a Return to Work Environment
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “Program Expansion to over a Dozen Business Units”
Program Expansion to over a Dozen Business Units
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Scaling and Improving an Internally Managed Talent Acquisition Program”
Scaling and Improving an Internally Managed Talent Acquisition Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.

RECENT CASE STUDIES

Optimizing Your MSP Program While Growing Diverse Spend 
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal internal adoption, low quality, and compliance challenges, among other issues. The Challenge Strategy: The client…
Featured image for “Optimizing Your MSP Program While Growing Diverse Spend ”
Featured image for “Succeeding in Year 1 vs. 10-Year Incumbents ”
Succeeding in Year 1 vs. 10-Year Incumbents 
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Optimizing Your MSP Program While Growing Diverse Spend ”
Optimizing Your MSP Program While Growing Diverse Spend 
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy Over a Decade”
100% Supplier Payment Accuracy Over a Decade
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Freelancer Management in the Communications & Media Sector”
Freelancer Management in the Communications & Media Sector
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Leading Insurance Provider Sought Transformative MSP Outcome”
Leading Insurance Provider Sought Transformative MSP Outcome
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Global Platform Solution in the Communications Industry”
Global Platform Solution in the Communications Industry
Professional Services
A global leader in delivering innovative communications and technology solutions had a mission “to give humans the ability to do more in this world.” However, disparate systems and processes grew increasingly complex with each merger and acquisition. An end-to-end integrated global platform solution was required to drive ongoing operational excellence.
Featured image for “Digital Transformation in the Healthcare Industry”
Digital Transformation in the Healthcare Industry
Professional Services
  |  
Talent
One of the oldest and largest independent physicians associations had an opportunity to simplify and automate key member services to lower costs and improve revenue. The credentialing process, a core product offering, entailed recurring background checks and credentials verification for each physician member.
Featured image for “Data Migration in the Airline Industry”
Data Migration in the Airline Industry
Professional Services
A leading airline undertook a large data migration project involving various MRO systems such as Maxi Merlin (WIZARD), Trax and Maintenix. The project also required aircraft part transfers between legacy MRO systems and Maintenix.
Featured image for “Transitioning from a Legacy MSP/VMS Relationship”
Transitioning from a Legacy MSP/VMS Relationship
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Driving Cost Savings While Maintaining Quality and Responsiveness”
Driving Cost Savings While Maintaining Quality and Responsiveness
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Growing and Expanding Diverse Supplier Spend”
Growing and Expanding Diverse Supplier Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “Transforming and Accelerating Internal Hiring”
Transforming and Accelerating Internal Hiring
Direct Hire
  |  
RPO
A large media firm needed to significantly grow its internal technology group. Their internal efforts to date, coupled with various search firm engagements, had yielded minimal results to date, putting them well behind their internal hiring targets.
Featured image for “Becoming the #1 overall supplier in only 3 Quarters”
Becoming the #1 overall supplier in only 3 Quarters
IT Staffing
A large banking organization sought to broaden its diversity footprint and overall diverse spend as part of a CEO-led initiative. The program was performing effectively, with strong internal management, a rationalized supply base, and effective supplier performance management. There were no major concerns aside from the diversity spend initiative.
Featured image for “International Program Expansion”
International Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Placing Senior IT Talent in a Return to Work Environment”
Placing Senior IT Talent in a Return to Work Environment
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “Program Expansion to over a Dozen Business Units”
Program Expansion to over a Dozen Business Units
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Scaling and Improving an Internally Managed Talent Acquisition Program”
Scaling and Improving an Internally Managed Talent Acquisition Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.

RECENT CASE STUDIES

100% Supplier Payment Accuracy Over a Decade
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.  This case study addresses the critical design principles and execution that have contributed to…
Featured image for “100% Supplier Payment Accuracy Over a Decade”
Featured image for “Succeeding in Year 1 vs. 10-Year Incumbents ”
Succeeding in Year 1 vs. 10-Year Incumbents 
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Optimizing Your MSP Program While Growing Diverse Spend ”
Optimizing Your MSP Program While Growing Diverse Spend 
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy Over a Decade”
100% Supplier Payment Accuracy Over a Decade
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Freelancer Management in the Communications & Media Sector”
Freelancer Management in the Communications & Media Sector
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Leading Insurance Provider Sought Transformative MSP Outcome”
Leading Insurance Provider Sought Transformative MSP Outcome
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Global Platform Solution in the Communications Industry”
Global Platform Solution in the Communications Industry
Professional Services
A global leader in delivering innovative communications and technology solutions had a mission “to give humans the ability to do more in this world.” However, disparate systems and processes grew increasingly complex with each merger and acquisition. An end-to-end integrated global platform solution was required to drive ongoing operational excellence.
Featured image for “Digital Transformation in the Healthcare Industry”
Digital Transformation in the Healthcare Industry
Professional Services
  |  
Talent
One of the oldest and largest independent physicians associations had an opportunity to simplify and automate key member services to lower costs and improve revenue. The credentialing process, a core product offering, entailed recurring background checks and credentials verification for each physician member.
Featured image for “Data Migration in the Airline Industry”
Data Migration in the Airline Industry
Professional Services
A leading airline undertook a large data migration project involving various MRO systems such as Maxi Merlin (WIZARD), Trax and Maintenix. The project also required aircraft part transfers between legacy MRO systems and Maintenix.
Featured image for “Transitioning from a Legacy MSP/VMS Relationship”
Transitioning from a Legacy MSP/VMS Relationship
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Driving Cost Savings While Maintaining Quality and Responsiveness”
Driving Cost Savings While Maintaining Quality and Responsiveness
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Growing and Expanding Diverse Supplier Spend”
Growing and Expanding Diverse Supplier Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “Transforming and Accelerating Internal Hiring”
Transforming and Accelerating Internal Hiring
Direct Hire
  |  
RPO
A large media firm needed to significantly grow its internal technology group. Their internal efforts to date, coupled with various search firm engagements, had yielded minimal results to date, putting them well behind their internal hiring targets.
Featured image for “Becoming the #1 overall supplier in only 3 Quarters”
Becoming the #1 overall supplier in only 3 Quarters
IT Staffing
A large banking organization sought to broaden its diversity footprint and overall diverse spend as part of a CEO-led initiative. The program was performing effectively, with strong internal management, a rationalized supply base, and effective supplier performance management. There were no major concerns aside from the diversity spend initiative.
Featured image for “International Program Expansion”
International Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Placing Senior IT Talent in a Return to Work Environment”
Placing Senior IT Talent in a Return to Work Environment
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “Program Expansion to over a Dozen Business Units”
Program Expansion to over a Dozen Business Units
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Scaling and Improving an Internally Managed Talent Acquisition Program”
Scaling and Improving an Internally Managed Talent Acquisition Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.

RECENT CASE STUDIES

Freelancer Management in the Communications & Media Sector
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual onboarding process with unpredictable volumes into an efficient, process-driven solution with minimal reliance on…
Featured image for “Freelancer Management in the Communications & Media Sector”
Featured image for “Succeeding in Year 1 vs. 10-Year Incumbents ”
Succeeding in Year 1 vs. 10-Year Incumbents 
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Optimizing Your MSP Program While Growing Diverse Spend ”
Optimizing Your MSP Program While Growing Diverse Spend 
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy Over a Decade”
100% Supplier Payment Accuracy Over a Decade
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Freelancer Management in the Communications & Media Sector”
Freelancer Management in the Communications & Media Sector
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Leading Insurance Provider Sought Transformative MSP Outcome”
Leading Insurance Provider Sought Transformative MSP Outcome
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Global Platform Solution in the Communications Industry”
Global Platform Solution in the Communications Industry
Professional Services
A global leader in delivering innovative communications and technology solutions had a mission “to give humans the ability to do more in this world.” However, disparate systems and processes grew increasingly complex with each merger and acquisition. An end-to-end integrated global platform solution was required to drive ongoing operational excellence.
Featured image for “Digital Transformation in the Healthcare Industry”
Digital Transformation in the Healthcare Industry
Professional Services
  |  
Talent
One of the oldest and largest independent physicians associations had an opportunity to simplify and automate key member services to lower costs and improve revenue. The credentialing process, a core product offering, entailed recurring background checks and credentials verification for each physician member.
Featured image for “Data Migration in the Airline Industry”
Data Migration in the Airline Industry
Professional Services
A leading airline undertook a large data migration project involving various MRO systems such as Maxi Merlin (WIZARD), Trax and Maintenix. The project also required aircraft part transfers between legacy MRO systems and Maintenix.
Featured image for “Transitioning from a Legacy MSP/VMS Relationship”
Transitioning from a Legacy MSP/VMS Relationship
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Driving Cost Savings While Maintaining Quality and Responsiveness”
Driving Cost Savings While Maintaining Quality and Responsiveness
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Growing and Expanding Diverse Supplier Spend”
Growing and Expanding Diverse Supplier Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “Transforming and Accelerating Internal Hiring”
Transforming and Accelerating Internal Hiring
Direct Hire
  |  
RPO
A large media firm needed to significantly grow its internal technology group. Their internal efforts to date, coupled with various search firm engagements, had yielded minimal results to date, putting them well behind their internal hiring targets.
Featured image for “Becoming the #1 overall supplier in only 3 Quarters”
Becoming the #1 overall supplier in only 3 Quarters
IT Staffing
A large banking organization sought to broaden its diversity footprint and overall diverse spend as part of a CEO-led initiative. The program was performing effectively, with strong internal management, a rationalized supply base, and effective supplier performance management. There were no major concerns aside from the diversity spend initiative.
Featured image for “International Program Expansion”
International Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Placing Senior IT Talent in a Return to Work Environment”
Placing Senior IT Talent in a Return to Work Environment
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “Program Expansion to over a Dozen Business Units”
Program Expansion to over a Dozen Business Units
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Scaling and Improving an Internally Managed Talent Acquisition Program”
Scaling and Improving an Internally Managed Talent Acquisition Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.
Featured image for “Succeeding in Year 1 vs. 10-Year Incumbents ”
Succeeding in Year 1 vs. 10-Year Incumbents 
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Optimizing Your MSP Program While Growing Diverse Spend ”
Optimizing Your MSP Program While Growing Diverse Spend 
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy Over a Decade”
100% Supplier Payment Accuracy Over a Decade
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Freelancer Management in the Communications & Media Sector”
Freelancer Management in the Communications & Media Sector
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Leading Insurance Provider Sought Transformative MSP Outcome”
Leading Insurance Provider Sought Transformative MSP Outcome
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Global Platform Solution in the Communications Industry”
Global Platform Solution in the Communications Industry
Professional Services
A global leader in delivering innovative communications and technology solutions had a mission “to give humans the ability to do more in this world.” However, disparate systems and processes grew increasingly complex with each merger and acquisition. An end-to-end integrated global platform solution was required to drive ongoing operational excellence.
Featured image for “Digital Transformation in the Healthcare Industry”
Digital Transformation in the Healthcare Industry
Professional Services
  |  
Talent
One of the oldest and largest independent physicians associations had an opportunity to simplify and automate key member services to lower costs and improve revenue. The credentialing process, a core product offering, entailed recurring background checks and credentials verification for each physician member.
Featured image for “Data Migration in the Airline Industry”
Data Migration in the Airline Industry
Professional Services
A leading airline undertook a large data migration project involving various MRO systems such as Maxi Merlin (WIZARD), Trax and Maintenix. The project also required aircraft part transfers between legacy MRO systems and Maintenix.
Featured image for “Transitioning from a Legacy MSP/VMS Relationship”
Transitioning from a Legacy MSP/VMS Relationship
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Driving Cost Savings While Maintaining Quality and Responsiveness”
Driving Cost Savings While Maintaining Quality and Responsiveness
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Growing and Expanding Diverse Supplier Spend”
Growing and Expanding Diverse Supplier Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “Transforming and Accelerating Internal Hiring”
Transforming and Accelerating Internal Hiring
Direct Hire
  |  
RPO
A large media firm needed to significantly grow its internal technology group. Their internal efforts to date, coupled with various search firm engagements, had yielded minimal results to date, putting them well behind their internal hiring targets.
Featured image for “Becoming the #1 overall supplier in only 3 Quarters”
Becoming the #1 overall supplier in only 3 Quarters
IT Staffing
A large banking organization sought to broaden its diversity footprint and overall diverse spend as part of a CEO-led initiative. The program was performing effectively, with strong internal management, a rationalized supply base, and effective supplier performance management. There were no major concerns aside from the diversity spend initiative.
Featured image for “International Program Expansion”
International Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Placing Senior IT Talent in a Return to Work Environment”
Placing Senior IT Talent in a Return to Work Environment
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “Program Expansion to over a Dozen Business Units”
Program Expansion to over a Dozen Business Units
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Scaling and Improving an Internally Managed Talent Acquisition Program”
Scaling and Improving an Internally Managed Talent Acquisition Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.

RECENT CASE STUDIES

Global Platform Solution in the Communications Industry
A global leader in delivering innovative communications and technology solutions had a mission “to give humans the ability to do more in this world.” However, disparate systems and processes grew increasingly complex with each merger and acquisition. An end-to-end integrated global platform solution was…
Featured image for “Global Platform Solution in the Communications Industry”
Featured image for “Succeeding in Year 1 vs. 10-Year Incumbents ”
Succeeding in Year 1 vs. 10-Year Incumbents 
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Optimizing Your MSP Program While Growing Diverse Spend ”
Optimizing Your MSP Program While Growing Diverse Spend 
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy Over a Decade”
100% Supplier Payment Accuracy Over a Decade
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Freelancer Management in the Communications & Media Sector”
Freelancer Management in the Communications & Media Sector
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Leading Insurance Provider Sought Transformative MSP Outcome”
Leading Insurance Provider Sought Transformative MSP Outcome
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Global Platform Solution in the Communications Industry”
Global Platform Solution in the Communications Industry
Professional Services
A global leader in delivering innovative communications and technology solutions had a mission “to give humans the ability to do more in this world.” However, disparate systems and processes grew increasingly complex with each merger and acquisition. An end-to-end integrated global platform solution was required to drive ongoing operational excellence.
Featured image for “Digital Transformation in the Healthcare Industry”
Digital Transformation in the Healthcare Industry
Professional Services
  |  
Talent
One of the oldest and largest independent physicians associations had an opportunity to simplify and automate key member services to lower costs and improve revenue. The credentialing process, a core product offering, entailed recurring background checks and credentials verification for each physician member.
Featured image for “Data Migration in the Airline Industry”
Data Migration in the Airline Industry
Professional Services
A leading airline undertook a large data migration project involving various MRO systems such as Maxi Merlin (WIZARD), Trax and Maintenix. The project also required aircraft part transfers between legacy MRO systems and Maintenix.
Featured image for “Transitioning from a Legacy MSP/VMS Relationship”
Transitioning from a Legacy MSP/VMS Relationship
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Driving Cost Savings While Maintaining Quality and Responsiveness”
Driving Cost Savings While Maintaining Quality and Responsiveness
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Growing and Expanding Diverse Supplier Spend”
Growing and Expanding Diverse Supplier Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “Transforming and Accelerating Internal Hiring”
Transforming and Accelerating Internal Hiring
Direct Hire
  |  
RPO
A large media firm needed to significantly grow its internal technology group. Their internal efforts to date, coupled with various search firm engagements, had yielded minimal results to date, putting them well behind their internal hiring targets.
Featured image for “Becoming the #1 overall supplier in only 3 Quarters”
Becoming the #1 overall supplier in only 3 Quarters
IT Staffing
A large banking organization sought to broaden its diversity footprint and overall diverse spend as part of a CEO-led initiative. The program was performing effectively, with strong internal management, a rationalized supply base, and effective supplier performance management. There were no major concerns aside from the diversity spend initiative.
Featured image for “International Program Expansion”
International Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Placing Senior IT Talent in a Return to Work Environment”
Placing Senior IT Talent in a Return to Work Environment
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “Program Expansion to over a Dozen Business Units”
Program Expansion to over a Dozen Business Units
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Scaling and Improving an Internally Managed Talent Acquisition Program”
Scaling and Improving an Internally Managed Talent Acquisition Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.

RECENT CASE STUDIES

Digital Transformation in the Healthcare Industry
One of the oldest and largest independent physicians associations had an opportunity to simplify and automate key member services to lower costs and improve revenue. The credentialing process, a core product offering, entailed recurring background checks and credentials verification for each physician member.…
Featured image for “Digital Transformation in the Healthcare Industry”
Featured image for “Succeeding in Year 1 vs. 10-Year Incumbents ”
Succeeding in Year 1 vs. 10-Year Incumbents 
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Optimizing Your MSP Program While Growing Diverse Spend ”
Optimizing Your MSP Program While Growing Diverse Spend 
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy Over a Decade”
100% Supplier Payment Accuracy Over a Decade
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Freelancer Management in the Communications & Media Sector”
Freelancer Management in the Communications & Media Sector
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Leading Insurance Provider Sought Transformative MSP Outcome”
Leading Insurance Provider Sought Transformative MSP Outcome
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Global Platform Solution in the Communications Industry”
Global Platform Solution in the Communications Industry
Professional Services
A global leader in delivering innovative communications and technology solutions had a mission “to give humans the ability to do more in this world.” However, disparate systems and processes grew increasingly complex with each merger and acquisition. An end-to-end integrated global platform solution was required to drive ongoing operational excellence.
Featured image for “Digital Transformation in the Healthcare Industry”
Digital Transformation in the Healthcare Industry
Professional Services
  |  
Talent
One of the oldest and largest independent physicians associations had an opportunity to simplify and automate key member services to lower costs and improve revenue. The credentialing process, a core product offering, entailed recurring background checks and credentials verification for each physician member.
Featured image for “Data Migration in the Airline Industry”
Data Migration in the Airline Industry
Professional Services
A leading airline undertook a large data migration project involving various MRO systems such as Maxi Merlin (WIZARD), Trax and Maintenix. The project also required aircraft part transfers between legacy MRO systems and Maintenix.
Featured image for “Transitioning from a Legacy MSP/VMS Relationship”
Transitioning from a Legacy MSP/VMS Relationship
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Driving Cost Savings While Maintaining Quality and Responsiveness”
Driving Cost Savings While Maintaining Quality and Responsiveness
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Growing and Expanding Diverse Supplier Spend”
Growing and Expanding Diverse Supplier Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “Transforming and Accelerating Internal Hiring”
Transforming and Accelerating Internal Hiring
Direct Hire
  |  
RPO
A large media firm needed to significantly grow its internal technology group. Their internal efforts to date, coupled with various search firm engagements, had yielded minimal results to date, putting them well behind their internal hiring targets.
Featured image for “Becoming the #1 overall supplier in only 3 Quarters”
Becoming the #1 overall supplier in only 3 Quarters
IT Staffing
A large banking organization sought to broaden its diversity footprint and overall diverse spend as part of a CEO-led initiative. The program was performing effectively, with strong internal management, a rationalized supply base, and effective supplier performance management. There were no major concerns aside from the diversity spend initiative.
Featured image for “International Program Expansion”
International Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Placing Senior IT Talent in a Return to Work Environment”
Placing Senior IT Talent in a Return to Work Environment
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “Program Expansion to over a Dozen Business Units”
Program Expansion to over a Dozen Business Units
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Scaling and Improving an Internally Managed Talent Acquisition Program”
Scaling and Improving an Internally Managed Talent Acquisition Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.

RECENT CASE STUDIES

Data Migration in the Airline Industry
A leading airline undertook a large data migration project involving various MRO systems such as Maxi Merlin (WIZARD), Trax and Maintenix. The project also required aircraft part transfers between legacy MRO systems and Maintenix.…
Featured image for “Data Migration in the Airline Industry”
Featured image for “Succeeding in Year 1 vs. 10-Year Incumbents ”
Succeeding in Year 1 vs. 10-Year Incumbents 
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Optimizing Your MSP Program While Growing Diverse Spend ”
Optimizing Your MSP Program While Growing Diverse Spend 
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy Over a Decade”
100% Supplier Payment Accuracy Over a Decade
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Freelancer Management in the Communications & Media Sector”
Freelancer Management in the Communications & Media Sector
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Leading Insurance Provider Sought Transformative MSP Outcome”
Leading Insurance Provider Sought Transformative MSP Outcome
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Global Platform Solution in the Communications Industry”
Global Platform Solution in the Communications Industry
Professional Services
A global leader in delivering innovative communications and technology solutions had a mission “to give humans the ability to do more in this world.” However, disparate systems and processes grew increasingly complex with each merger and acquisition. An end-to-end integrated global platform solution was required to drive ongoing operational excellence.
Featured image for “Digital Transformation in the Healthcare Industry”
Digital Transformation in the Healthcare Industry
Professional Services
  |  
Talent
One of the oldest and largest independent physicians associations had an opportunity to simplify and automate key member services to lower costs and improve revenue. The credentialing process, a core product offering, entailed recurring background checks and credentials verification for each physician member.
Featured image for “Data Migration in the Airline Industry”
Data Migration in the Airline Industry
Professional Services
A leading airline undertook a large data migration project involving various MRO systems such as Maxi Merlin (WIZARD), Trax and Maintenix. The project also required aircraft part transfers between legacy MRO systems and Maintenix.
Featured image for “Transitioning from a Legacy MSP/VMS Relationship”
Transitioning from a Legacy MSP/VMS Relationship
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Driving Cost Savings While Maintaining Quality and Responsiveness”
Driving Cost Savings While Maintaining Quality and Responsiveness
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Growing and Expanding Diverse Supplier Spend”
Growing and Expanding Diverse Supplier Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “Transforming and Accelerating Internal Hiring”
Transforming and Accelerating Internal Hiring
Direct Hire
  |  
RPO
A large media firm needed to significantly grow its internal technology group. Their internal efforts to date, coupled with various search firm engagements, had yielded minimal results to date, putting them well behind their internal hiring targets.
Featured image for “Becoming the #1 overall supplier in only 3 Quarters”
Becoming the #1 overall supplier in only 3 Quarters
IT Staffing
A large banking organization sought to broaden its diversity footprint and overall diverse spend as part of a CEO-led initiative. The program was performing effectively, with strong internal management, a rationalized supply base, and effective supplier performance management. There were no major concerns aside from the diversity spend initiative.
Featured image for “International Program Expansion”
International Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Placing Senior IT Talent in a Return to Work Environment”
Placing Senior IT Talent in a Return to Work Environment
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “Program Expansion to over a Dozen Business Units”
Program Expansion to over a Dozen Business Units
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Scaling and Improving an Internally Managed Talent Acquisition Program”
Scaling and Improving an Internally Managed Talent Acquisition Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.

RECENT CASE STUDIES

Transitioning from a Legacy MSP/VMS Relationship
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary…
Featured image for “Transitioning from a Legacy MSP/VMS Relationship”
Featured image for “Succeeding in Year 1 vs. 10-Year Incumbents ”
Succeeding in Year 1 vs. 10-Year Incumbents 
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Optimizing Your MSP Program While Growing Diverse Spend ”
Optimizing Your MSP Program While Growing Diverse Spend 
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy Over a Decade”
100% Supplier Payment Accuracy Over a Decade
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Freelancer Management in the Communications & Media Sector”
Freelancer Management in the Communications & Media Sector
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Leading Insurance Provider Sought Transformative MSP Outcome”
Leading Insurance Provider Sought Transformative MSP Outcome
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Global Platform Solution in the Communications Industry”
Global Platform Solution in the Communications Industry
Professional Services
A global leader in delivering innovative communications and technology solutions had a mission “to give humans the ability to do more in this world.” However, disparate systems and processes grew increasingly complex with each merger and acquisition. An end-to-end integrated global platform solution was required to drive ongoing operational excellence.
Featured image for “Digital Transformation in the Healthcare Industry”
Digital Transformation in the Healthcare Industry
Professional Services
  |  
Talent
One of the oldest and largest independent physicians associations had an opportunity to simplify and automate key member services to lower costs and improve revenue. The credentialing process, a core product offering, entailed recurring background checks and credentials verification for each physician member.
Featured image for “Data Migration in the Airline Industry”
Data Migration in the Airline Industry
Professional Services
A leading airline undertook a large data migration project involving various MRO systems such as Maxi Merlin (WIZARD), Trax and Maintenix. The project also required aircraft part transfers between legacy MRO systems and Maintenix.
Featured image for “Transitioning from a Legacy MSP/VMS Relationship”
Transitioning from a Legacy MSP/VMS Relationship
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Driving Cost Savings While Maintaining Quality and Responsiveness”
Driving Cost Savings While Maintaining Quality and Responsiveness
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Growing and Expanding Diverse Supplier Spend”
Growing and Expanding Diverse Supplier Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “Transforming and Accelerating Internal Hiring”
Transforming and Accelerating Internal Hiring
Direct Hire
  |  
RPO
A large media firm needed to significantly grow its internal technology group. Their internal efforts to date, coupled with various search firm engagements, had yielded minimal results to date, putting them well behind their internal hiring targets.
Featured image for “Becoming the #1 overall supplier in only 3 Quarters”
Becoming the #1 overall supplier in only 3 Quarters
IT Staffing
A large banking organization sought to broaden its diversity footprint and overall diverse spend as part of a CEO-led initiative. The program was performing effectively, with strong internal management, a rationalized supply base, and effective supplier performance management. There were no major concerns aside from the diversity spend initiative.
Featured image for “International Program Expansion”
International Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Placing Senior IT Talent in a Return to Work Environment”
Placing Senior IT Talent in a Return to Work Environment
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “Program Expansion to over a Dozen Business Units”
Program Expansion to over a Dozen Business Units
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Scaling and Improving an Internally Managed Talent Acquisition Program”
Scaling and Improving an Internally Managed Talent Acquisition Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.
Featured image for “Succeeding in Year 1 vs. 10-Year Incumbents ”
Featured image for “Optimizing Your MSP Program While Growing Diverse Spend ”
Featured image for “100% Supplier Payment Accuracy Over a Decade”
100% Supplier Payment Accuracy Over a Decade
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Freelancer Management in the Communications & Media Sector”
Featured image for “Leading Insurance Provider Sought Transformative MSP Outcome”
Featured image for “Global Platform Solution in the Communications Industry”
Featured image for “Digital Transformation in the Healthcare Industry”
Featured image for “Data Migration in the Airline Industry”
Featured image for “Transitioning from a Legacy MSP/VMS Relationship”
Transitioning from a Legacy MSP/VMS Relationship
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.

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