A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.

Pinnacle Group partnered with a Fortune 500 financial and payment technology company, a global leader in innovative payment acceptance and issuer solutions, to address critical challenges in their contingent workforce management. The project involved implementing a Vendor Management System (VMS), enhancing staff augmentation, and developing resource tracking modules. The goal was to improve visibility, streamline processes, ensure compliance, and enhance supplier management.

As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.