One Size Does Not Fit All
HOW WE HELPED
Our team reformed the process from the ground up, starting with a new onboarding process tailored to the specific needs of the freelancers. This new process introduced automated workflows that simplified data intake and compliance, significantly streamlining the VMS-based onboarding process. Dedicated onboarding specialists then validated the data and uploaded it into the VMS, thus improving both speed and accuracy while reducing the administrative burden on hiring managers and freelancers. The improved accuracy also enabled Pinnacle to offer full worker classification indemnification to the client.
Our team also recommended removing the need for freelancers to invoice the client directly. This change accelerated payment terms for freelancers from weekly/net 60 to weekly/net 10, while supplier payment terms for the remaining contractors remained unchanged. Importantly, the client now also benefits from consolidated invoicing, which has significantly increased efficiency for all involved parties.
Optimization in the Creative Space
Our solution led to substantial positive impacts on the company's freelancer and independent contractor hiring process. The restructured and automated process enabled the quick processing of all freelancer / IC consultants, allowing for same day starts, quicker payment processing, faster payment terms, and fully indemnified workers. As a result, the client was able to meet their internal staffing goals and requirements for creative talent. Our customized solution improved the hiring manager experience, significantly reducing time spent on administrative activities and thus increasing productivity.
As a result of the program’s first-year effectiveness, there are plans in place to replicate and customize it for additional business units as part of the year 2 strategic roadmap.
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