Becoming the #1 overall supplier in only 3 Quarters

Pinnacle GroupBanking, Case Studies

A large banking organization sought to broaden its diversity footprint and overall diverse spend as part of a CEO-led initiative. The program was performing effectively, with strong internal management, a rationalized supply base, and effective supplier performance management. There were no major concerns aside from the diversity spend initiative.

Key Performance Indicator (KPI)

Pinnacle Group

A quantifiable measure used to evaluate the success of an organization, employee, or particular event. KPIs are often inserted into staffing contracts to ensure certain performance levels. Common KPIs include …

Fill Ratio

Pinnacle Group

The ratio of positions filled to total positions released, excluding job cancellations. Fill ratios can be expressed on a program-wide basis or a supplier-specific basis. For example, if a program …