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Optimizing an Internally Managed MSP Program
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.
Key Performance Indicator (KPI)
A quantifiable measure used to evaluate the success of an organization, employee, or particular event. KPIs are often inserted into staffing contracts to ensure certain performance levels. Common KPIs include …
Fill Ratio
The ratio of positions filled to total positions released, excluding job cancellations. Fill ratios can be expressed on a program-wide basis or a supplier-specific basis. For example, if a program …
Five Common Questions for First Generation MSP
Managed services, or the management of a portfolio of staffing suppliers and all related workflows on behalf of a large buyer by a managed service provider (MSP), have evolved significantly …
How to Drive and Maximize Staffing Efficiency
Much of what gets discussed in effective staffing amounts to table stakes. Bill rates, markups, supplier rationalization, and fill ratios are all critical, but they’re not new. As a result, …
What is a Good Fill Ratio?
The short answer is: 100%. Always. Forever. You may think that’s unrealistic. Perhaps it even feels like a marketing pitch. But it isn’t. It’s completely realistic if you make the commitment. That’s because …
Pinnacle Group CEO Nina Vaca Accepted into Forbes Technology Council
Nina Vaca, Chairman & CEO of leading IT workforce solutions provider Pinnacle Group, has been accepted into Forbes Technology Council, an invitation-only community for world-class CIOs, CTOs, and technology executives. Vaca was …