Talent Management System (TMS)

Pinnacle Group

A software platform for recruitment, performance management, learning and development, and pay management.

Earnback

Pinnacle Group

When a service-level agreement is breached within a contract and a staffing firm is offered the opportunity to improve their performance in order to avoid penalties for breach of contract.

Dynamic Tiering

Pinnacle Group

The practice of separating the pool of approved staffing suppliers into performance-based tiers through the use of ongoing metrics tracking, such as daily, weekly, or even job-by-job. Top-performing suppliers are …

Business Process Outsourcing (BPO)

Pinnacle Group

Any process or service performed by a third-party vendor that would otherwise have to be performed in-house. BPO arrangements typically transfer some or all performance risk from the company to …